As criticism of Borderlands 4’s technical performance continues, Gearbox CEO Randy Pitchford has told players to “get a refund from Steam if you aren’t happy with it”.
Since Borderlands 4’s release last week, Pitchford has been on a tirade on social media in defence of the game calling it “pretty damn optimal”.
In his latest post, Pitchford stated every PC gamer “must accept the reality of the relationship between their hardware and what the software they are running is doing”, effectively placing responsibility on individual players to perform their own optimisations.
One player responded “Your product doesn’t meet the standards” and said it took days to get the game to a tolerable state.
“You can do whatever you want,” Pitchford replied. “The game is the game. Please get a refund from Steam if you aren’t happy with it.
“You made an analogy to a vehicle. I would not put a Ferrari engine in a monster truck and expect it to drive like a Ferrari. If you tell me about your specification, I can help you optimise your performance. I’m sorry you don’t like being told to use DLSS, but that is the way. If you’re not happy using the tools available to you to improve frame rate and you’re not happy with the frame rate you have, you should play a different game.